Frequently asked questions

Looking for more information? We bundled all our frequently asked questions in this short list. However, if you still haven't found what you are looking for, just reach out to us. We will be happy to help you out!

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Which payment methods does Smoothy accept?

We accept Visa and MasterCard payments. However, if you want to use other payment methods, just reach out to us.

Can I easily cancel my subscription?

Yes. We would be sad to see you go, but if you choose this path you can cancel your subscription at any time. You are then given a period of grace and can use Smoothy for as long as you have already paid. You can resume your subscription at any time, without any extra costs. Just one thing: If you don't like Smoothy, write us a few words. We would love to hear your feedback so we can improve our offering.

Do prices include VAT?

Prices shown do not include VAT. If you are based outside the EU, we won't charge you any VAT. If you're based in Belgium, you will pay 21% VAT. If you are based in the EU and don't provide us with a valid VAT ID, you will pay VAT based on the legislation in your country.